Below are the terms and conditions on which we, Tudor Physiotherapy, provide physiotherapy services.


Initial Assessment

Your first appointment offers time for an assessment of your condition and a discussion with you regarding treatment planning, goal setting and predicted timescale of return to function.


Please note that after the Initial Assessment has been carried out, we may decide that we cannot provide any Services if, for example, treatment for the condition may not be suitable or appropriate.


If treatment is deemed to be suitable then this will start at this initial appointment.



If further appointments are agreed with you to be necessary these will be made with you following your assessment.


Exercise Plan

We are likely to set you a functional exercise programme to be completed between sessions. You are not obliged to complete these but if you do not then your progress in achieving your full potential may be slowed down.



Our fees for each session are as confirmed by us to you. You are personally liable to pay all of our fees and any surcharges incurred, such as any cancellation fees. We are happy to accept you as a client if you are arranging to pay through a third party, such as private medical insurance, however it is your responsibility to check with that third party whether you have to pay any excess and how much treatment they will pay for, as you will be liable for any payment they do not make.



We accept payment by cash, cheque or credit / debit card.


Late cancellation or missed appointments

If you are late arriving at a session, the session will begin on your arrival and continue until the time when it is scheduled to end.


If you have booked a session and you cancel with less than 24 hours notice or do not turn up for the session, then you are liable to pay the cost of that session. Please be aware that, in many cases, insurance companies will not pay our fees if you have not turned up or cancelled with less than 24 hours' notice and as is the case above, if your insurance company will not pay, you will be liable for such payment.


On occasion, we may have to cancel a scheduled session. This may occur, for example, if a staff member is sick. If we have to cancel a scheduled session, we will book you another appointment as soon as reasonably possible. No charge will be made to you for the session cancelled by us.